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Consular Services and Visas

Consular Services

Consular services are provided according to principles of equality, impartiality, efficiency and transparency.

Embassies and Consulates ensure protection for all fellow citizens in the event of violations of their fundamental rights and the restriction or deprivation of their personal freedom. They also provide assistance in cases of emergency, in searching for family members, in succession proceedings abroad and in repatriating remains.
To access up-to-date information on the main services provided by the diplomatic-consular network, visit

IMPORTANT NOTICE : The Embassy of Italy in Sri Lanka does not have any “official” translator/interpreter, and anyone claiming or attributing to himself such a title is in fact providing false information to the public.


Methods of public access

In order to improve service. a new online appointment booking system for consular services offered by the Embassy has been in operation since 21/10/2022, available at Access to the consular chancellery offices is now possible only by appointment. Only for Italian citizens, in case of emergency or urgency, direct access to the Embassy is still possible during office hours (Monday-Thursday 9.30am-12.30pm). Given the nature of the service, no appointment is required for requests to issue Emergency Travel Documents (ETD), which can always be submitted during office hours.

Through the portal it is possible to select the category of service requested (passport renewal, civil status and registry documents, notary deeds, pensions) and the desired day and time. For all categories of services not expressly mentioned in the drop-down menu (with the exception of legalisations, which continue to be carried out through the outsourcer Forsiter), it is necessary to select ‘all other consular services’.

Please pay special attention to the appointment category booked. In the event of an error when booking, it will be necessary to cancel the appointment obtained and proceed with a new booking.

New appointment slots will be published online on a weekly or monthly basis. If no appointment slots are currently available for your desired category, please wait a few days and then try again.

For any visa-related issues, please consult the dedicated page of the site.

PLEASE NOTE: for the legalisation service it is necessary to contact the outsourcer Forsiter and it will NOT be possible to make an appointment directly at the Embassy.